IntelliSource KEYS to SUCCESS

Welcome to the IntelliSource Blog.This week we are discussing IntelliSource KEYS to continued Client Success. Advancements in technology and service options are changing the business world we live in. Exceeding client expectations through outstanding service and delivered solutions is the lifeblood of our business. At IntelliSource, we believe what we do vs what we say impacts our end result driving business growth. We are sharing with our valued BLOG readers today, some of our keys to client success.

KEYS to SUCCESS

SERVICE IMPROVEMENT
IntelliSource keeps their focus on service improvement at a rapid and ongoing pace.  We ask questions to learn constantly and when we see a need, we fill a need. One of our goals is to reach beyond our comfort zone and strive to deliver solutions that demonstrate value to our trusted clients.  We look to changes we can make within our organization to support and deliver service improvements that will impact the work we do and the clients we support.

PERFORM AND DELIVER ABOVE EXPECTATIONS
At IntelliSource, we don’t just hit the set target, we aim for one or two steps higher.  You can’t climb the ladder of success with your hands in your pockets.  Looking to the future and asking ourselves what we learned from the experience and how can we can apply revisions to our current process are questions we ask each day.  Whether we are staffing a large IT or Business Services project or Outsourcing a new distribution center, our focus is the same – perform and deliver above client expectations.

ASK OUR CLIENTS
The IntelliSource process involves asking key questions of our clients including what else they would like, appreciate or value from our company.  We ask ourselves what new things we need to be doing that our clients would appreciate.  Starting dialogues that create future solutions with our clients cultivates strategic partnerships for the future.

BE OPEN TO CHANGE
In the digital age, companies have more and more options and tools to help service and reach new and existing clients.  At IntelliSource, we recognize and understand the need to maintain an open mind towards change and technology to advance forward.  For example, the questions companies are now asking themselves are not “If we will use Social Media” but, “How well are we using Social Media”.  Expanding our business and supporting clients is priority.  One golden rule that will never outdate itself is the critical importance of providing quality Client Service.  Our goal is to SURPRISE our clients with something special by delivering unbelievable service and continuously look for new ways to improve our results.

Ready to Engage?

Share with us some of your KEYS for client success?

Leadership

Welcome to the IntelliSource Blog. Each month in 2012, we are excited to share and showcase Associate anniversaries with IntelliSource. We are so thankful for the amazing talent on our teams and believe it is important to recognize and celebrate the achievements these professionals have demonstrated throughout the years with IntelliSource. We would not be where we are today without their knowledge, commitment, and leadership. Join us as we say THANK YOU for a job well done. Happy Anniversary!!!!

Angela Viracola Potter

Angela Viracola Potter: Account Manager / Senior Recruiter

6 years with IntelliSource

Angela celebrates her 6^th anniversary with IntelliSource – Congratulations!  She is proud of the fact that the company continues to focus on doing the “right thing” while maintaining their true passion for delivering solutions.  Whether it is our employees or our customers, Angela enjoys building trust and partnerships while treating everyone with respect and regard.  When she started in 2006, Angela was proud to join a company that knew their mission and went after it.  Angela has enjoyed watching IntelliSource evolve as an organization and feels gratitude to be a part of this growth.  Angela is appreciative and recognizes that the teams she has worked on make positive impacts each day in the business world. Originally hired as a recruiter, she was quickly promoted to an Executive, Direct hire and contract senior recruiter as well as an Account Manager where she has the opportunity to “enjoyably engage” with each client IntelliSource supports.  Every day she continues to live intentionally through her work.  One of her true passions outside of work is sharing time and special memories with her son including volunteering together at the local animal shelter. Angela also enjoys cycling – she participates in the Courage Classic bike ride to support The Children’s Hospital.  She enjoys this amazing event and is happy to be a part of it as she watches it grow every year.  This year she is aiming for 300 riders on the team.  One thing people will say about Angela is that she is “real” with them and demonstrates integrity and tenacity through her work.  She prides herself on the relationships that are built and kept at IntelliSource throughout the years.  Anyone who knows Angela knows she can always be counted on to deliver.  She looks forward to making 2012 her best year yet!

Stacy Mitchell

Stacy Mitchell: Operations Manager

3 years with IntelliSource

Stacy was hired in 2009 as a Training Manager and quickly moved into the role of Operations Manager given her ability to lead teams, incorporate process and create value within the projects she has been a part of.  She shares that she has enjoyed learning about leadership, mentoring others, and growing both personally and professionally over the past 3 years.  Stacy has come to find herself at IntelliSource and is truly grateful for the experience and opportunity.  This year will be her best as Stacy and her teams look forward to learning more and supporting their client’s objectives.  Stacy partners and enjoys gaining the trust of her clients while growing new business.  Outside of work, Stacy has a real zest for life and spends time as a music photographer.  She enjoys the stress release and the creativity of this work and is very talented.  Stacy is dedicated and focused on the tasks at hand and has a solid reputation at IntelliSource for driving projects while leading people to success.  When Stacy is in the room, there is more laughter and smiles because her energy elevates everyone around her.  Thank you Stacy for 3 years of service – your gifts are appreciated.    

Jordan Fleuriet

Jordan Fleuriet: IT Manager

1 year with IntelliSource

Jordan is an amazing IT GURU at IntelliSource and loves his work – he even describes his job as the best one he has had so far in his life!  Each week, Jordan is presented with new challenges and opportunities to grow professionally and technically.  He is appreciative that his colleagues are supportive, accountable, and a joy to be around per their diligence makes him want to work that much harder.  Jordan can’t wait to see what year 2 brings at IntelliSource.  This year, not only did Jordan make some big impacts technically, he also had a great time working on various special projects including reducing paper use in the office, streamlining business processes to make better use of laptops and tablets, and working with the training department to develop internal IT courses that are fun and useful for everyone.  Outside of work, Jordan snowboards with friends (weekends and the occasional midweek Powder Day), hiking with his girlfriend and dog, watching UNC-Chapel Hill basketball and of course the cheering the Denver Nuggets.  You can even catch him “Tebowing” from time to time too!  The IntelliSource team thanks Jordan for his amazing sense of humor, “go get it” character, and his integrity to always push projects through to completion.

Leadership

Welcome to the IntelliSource Blog. This week we are sharing information from a recent Newsweek magazine issue related to the topic of neurobiology and cognitive science (how we can get smarter through practice and changes in lifestyle). We hope you will explore the article by Begley, Sharon (2012) titled 31 Ways to Get Smarter in 2012 as well as Buff Your Brain. These articles challenge us to consider reading more, learning new languages, mastering the game of chess, and zoning out to help “buff our brains”.

At IntelliSource, our leadership workshops focus on helping teams better understand how increasing memory and attention span can drive results, improve overall service to our clients and charge innovative thinking.  Recent studies support neuroscience improvements which equate to boosting memory, attention span, and overall IQ in the long run.  This research indicates that IQ, long thought to be largely unchangeable after early childhood, can in fact be raised by small changes in lifestyle.  The key to increasing brain intelligence is intensive training to exercise the mind.  Intelligence comes from having more neurons and synapses (connections between neurons) so take a peek at the 31 suggested recommendations to a smarter you in 2012.

IntelliSource Top Picks:

From Newsweek’s article: 31 Ways To Get Smarter in 2012

• Refine Your Thinking - The brain has two distinct modes of thought, according to Daniel Kahneman, author of Thinking Fast and Slow.  System 1 is fast and automatic; System 2 is slower and more effortful.  Understand these two systems, Kahneman argues, and we may be able to detect our own lazy biases and make better choices.
• Download the TED APP - The world’s greatest minds gather annually via TED (Technology, Entertainment, Design) conferences to explore the cutting edge of issues like brain mapping.  Download the app and watch these speakers discuss various topics.
• Learn A New Language – Mastering a second language gives a workout to your prefrontal cortex, which affects decision making and emotions.
• Eat Dark Chocolate - This tasty treat is reported to have memory improving flavonoids!

Wouldn’t it be wonderful to understand and remember more of what you read and hear?  To learn and retain new skills that improves your job performance allowing you to connect bits of knowledge together for improved results?  Getting a bigger brain is easier-and more fun-than you might think.  For more information and full articles, please enjoy the below links:

Newsweek Magazine Article Links:

http://www.thedailybeast.com/newsweek/2012/01/01/buff-your-brain.html

http://www.thedailybeast.com/newsweek/2011/12/30/31-ways-to-get-smarter-in-2012.all.html

Ready to Engage?

What is one way you will “buff your brain” in 2012?

Something to Think About

Welcome to the IntelliSource Blog.This week we are showcasing the IntelliSource Implementation Team and their drive to exceed client expectations! IntelliSource is a leader in both Outsourcing and Insourcing models for a variety of industries within the United States and abroad. When short implementation windows exist for our clients, IntelliSource has the drive, experienced associates, and the dedicated resources that are required to deliver successful solutions .Credit goes to both the efficient and effective partnerships with our clients, the IntelliSource associates driven to succeed as well as our employees hired to implement the work.

The IntelliSource implementation team of 7 associates hit the ground running on a recent project.  They first met with our E-Commerce client located in the Midwest to discuss their need to open a new distribution center.  As a Partner, we took this aggressive challenge with the satisfaction of knowing that we were about to the change the lives of several hundred professionals seeking new career opportunities while exceeding our client’s productivity and quality standards.  The challenge was clear with this new partner – We needed to move from contract signing to “GO LIVE” at the new center in 30 days.  The IntelliSource teams immediately jumped into action to create a customized and scalable implementation solution for this new partner in a timely manner. People, Process, and Workflow Output is our focus when working on large scale partnerships.  We were able to offer hundreds of new hires full time employment including a rich benefits plan demonstrating our commitment to our team.  At IntelliSource, it is no secret that growth potential from within is available for our “movers and shakers”.  We also offer a work culture that provides employee training and leadership enhancement programs to support productive teams while being enjoyably engaged.  The IntelliSource team reviewed hundreds of resumes, held onsite interviews, hired, and began training employees to meet our client’s scheduled objectives.  Our goal is to be the employer of choice in each market we do business in.

Congratulations to the IntelliSource Implementation team and our new partner who was thrilled at the swift and professional delivery of this new solution!  Jobs were brought to the community and the professionals hired were ready to take on the work ahead.  We look forward to the success and contributions of each of our new hires in this dynamic new facility!  Meanwhile, the IntelliSource Implementation Team is back on the road to deliver their next solution.  Never a dull moment in the world of Insourcing and Outsourcing – at IntelliSource, we wouldn’t want it any other way!

Ready To Engage?

Have you ever considered an insourcing model for your business?

Careers, Leadership

Welcome to the IntelliSource Blog.This week we are discussing the power of social media, specifically, LinkedIn. LinkedIn is not just another social media tool. It continues to grow daily and is now the world’s largest professional online network with over 120 million users in over two hundred countries. As Robert Kerrigan once said, “The way of the world is meeting people through other people.” Social Media is a vehicle that helps IntelliSource connect and exchange information with online professionals efficiently and effectively.

At IntelliSource, we encourage our associates and employees to serve as trusted resources within their professional communities.  Utilizing LinkedIn for a variety of benefits, we are able to connect with others for multiple business initiatives including sharing data regarding current technologies or trends in specific domains we support (QA forums and Groups create a presence for us to share knowledge with others).  We often utilize recommendations and referrals to learn more about candidates interested in our Outsourcing, IT, and Business Services within the industries we support.

LinkedIn Benefits:

• Connect and reconnect with business professionals 24×7
• Keeps your connections updated on what’s new and exciting within your company
• Gain knowledge and share knowledge with others via QA forums and Group topics
• Read and write recommendations to highlight peer accomplishments

David Gowel, the man the Boston Globe has called the “LinkedIn Jedi” and author of the book,  The Power in a Link discusses how this tool is a valuable resource for professionals in the digital age.  Gowel boldly invites all professionals to embrace LinkedIn in order to achieve success faster through relationship building and exchanging valuable information.

To read more about the LinkedIn Jedi, click on the below article:

http://www.inc.com/eric-markowitz/5-tricks-from-a-linkedin-jedi.html

Ready To Engage?

How have you leveraged LinkedIn for your business or personal growth? 

Something to Think About