Mandy Cole

Mandy Cole / Sr. Director, Contact Centers and Technical Support
9 years of service with IntelliSource

IntelliSource thanks Mandy for 9 years of service.  The teams appreciate her drive and ability to motivate those around her to exceed expectations.  Mandy started with IntelliSource in 2003 as a Site Supervisor at one of our customer locations and has enjoyed various promotions over the last nine years.  Her experience and skills stretch through multiple units within the organization where she now supports IntelliSource’s Outsourcing division.  Mandy manages the Contact Center and Technical Support division for IntelliSource with enthusiasm and an eye for discovering what can be done to help our clients, then she does it.  Mandy spends most of her time onsite at various customer locations working with our associates and employees to discuss customer needs and strategies to organize and then deliver.  Mandy’s objectives this year are to delight IntelliSource customers and provide mentorship and career growth opportunities to employees at IntelliSource.  In her free time, she enjoys spending time hiking with her two boxers and horse showing at local shows in CO.  We appreciate Mandy’s commitment and positive character.  Her contributions to IntelliSource help shape new directions and create solid foundations for future growth.

JoAnn Muenster

JoAnn Muenster / IT Recruiting Manager
2 years of service with IntelliSource

JoAnn celebrates her 2nd anniversary with IntelliSource.  She was originally hired for IT Recruiting and Account Management but after a year of creative solutions and inspiring the team around her, she was promoted to IT Recruiting Manager.  She continues to lead by example and support multiple industries that require IT specialties.  JoAnn prides herself and team on delivering quality candidates to clients who often request “hard to fill” job requirements.  Those who know JoAnn understand that she will drive the desired results.  JoAnn is focused this year on expanding the IT IntelliSource footprint while continuing to provide exceptional service to her existing clients.  She is known at IntelliSource for suggesting new ideas and helping those around her and fostering a fun culture while at work (she even plays on the IntelliSource softball team).  JoAnn has a natural ability to devise strategy, provide structure, establish plans, and lead others in reaching the IntelliSource objectives.  Her quick and decisive business action helps her IT team see the Big Picture, a winning combination for the company.  Outside of work, JoAnn enjoys spending time with her two children and exploring new adventures through their eyes.  Spending time with family and friends while traveling and living life to it’s fullest are also part of her personal culture.  JoAnn is also an avid volunteer and helps with community events that support multiple charities.  Her zest for life and business is contagious within her team.  We thank you JoAnn for your contributions to IntelliSource.

IntelliSource "Flies into Action"

Welcome to the IntelliSource blog. This week, we are sharing with our readers a fun adventure IntelliSource recently partnered with Colorado State University-Global Campus on. Most of our readers know that at IntelliSource, we recruit, hire, manage, motivate and retain staff within Business Services and Information Technology. But did you know, we also have a talent for assisting our client’s with rather unique job requests when needed?

IntelliSource Delivers…………………. “Outside the Nest”

IntelliSource enjoys a good challenge and we like to have fun along the way too.  When CSU’s-Global Campus mascot, Goldie (The Golden Eagle) needed to make an appearance at their Graduation Ceremony recently, IntelliSource “flew into action” to help out.  One of our IntelliSource employees stepped up and played the part of Goldie the Golden Eagle.

What an exciting adventure!  Being right in the middle of the action was a lot of fun and helped to create memories that will last a lifetime for the recent graduates of Colorado State University – Global Campus.  Being a college mascot takes a tremendous amount of energy and stamina per Goldie was invited to participate in multiple photos while meeting graduates and offering congratulations within the community!  IntelliSource thanks the staff at CSU-Global Campus for making this event a special one for their graduates and for their invitation for IntelliSource involvement.

CSU–Global Campus was founded in 2008 and is a 100% online, public university offering bachelor’s completion and master’s degrees.  CSU–Global Campus is part of the Colorado State University System and is headquartered in Greenwood Village, CO.   There are more than 2500 students currently taking classes. The university specializes in non-traditional, adult professional students and students who can’t take part in a traditional campus setting.

IntelliSource is proud to work with all of our local colleges and universities to help graduates locate career opportunities in the Denver metro area.  We pride ourselves in helping our clients match qualified talent with career opportunities.

If you are interested in more information about either CSU-Global Campus or IntelliSource careers, please click on the below links for more information.

CSU– Global Campus Information

IntelliSource Careers – Click for more information

Ready to Engage?

What is the most fun your company has had recently helping a client?

“You can complain because roses have thorns,

or you can rejoice because thorns have roses.” – Ziggy

Do you provide proactive proposals if a new idea comes to mind for work?  Do you remember to consider solutions along with problems that might need attention?  Do you first offer others in your workplace, the benefit of the doubt before rushing to judgment?

If you do, you are already taking a big step in the right direction towards professional success.  We are excited to pose these questions to get your mind thinking in new directions.  At IntelliSource, we challenge our employees to improve their working relationship with the management teams they support through ACTION not just WORDS.  When you consider the idea of keeping things simple for your manager, they appreciate the time savings and are more open to hear the ideas you offer.  Managers are busy people who appreciate when employees communicate in shorter sentences that make their points clear and easily understandable.  Do you know the true meaning of your job?  Regardless of what it says on your job description, you are there to help the company grow and reach success (which also makes your boss and you look great). Start today off with a new possibility – how will these small changes in your daily routine help you and your manager at your place of employment?

Ready to Engage?

What does this statement mean to you?

It’s not what you look at that matters, it’s what you SEE

What does IntelliSource seek when hiring?

At IntelliSource, we seek opportunities to partner with professionals who are truly interested in enjoyably engaging with our clients to complete the work we are proud to support.  When we hire at IntelliSource, we are looking for potential employees who SHINE and demonstrate dedication.  We believe that remarkable employees work “outside” their job description without being asked.  These team members seem to always look for new ways to contribute to projects that are assigned.  These professionals think quickly when under pressure and are able to prioritize tasks efficiently and effectively.  Those with a “Get It Done” character (regardless of the challenges ahead) make a big impression on our teams when we hire as well.  IntelliSource recognizes that employees who speak up when others are sometimes quiet often challenge us as a company to realign when necessary.  We hire professionals to THINK not just DO A JOB.  We are open to hearing ideas that are creative from the spirit of improvement from within.  Additionally, those who praise others openly on teams assigned are always a welcome addition.  A positive attitude is contagious!  Finally, when an issue needs to be addressed, the employees we seek out to hire understand the importance of handling sensitive topics or challenges privately when necessary to drive a result.  Trust and integrity ring high when considering new hires, do you have what it takes to be an IntelliSource Associate or Employee?

Hiring those who push the envelope and find new ways to make our processes better (internal desire drives them to contribute vs obligation) is a common characteristic for new hires as we grow.  Hiring the RIGHT people at the RIGHT time to do the RIGHT jobs continues to be our focus.

Ready to Engage?

What characteristics does your company look for when hiring a new employee?

Alexa Dies / IT Recruiter
5 years of service with IntelliSource

Alexa Dies started her career with IntelliSource as Site Manager for one of our telecommunications call centers managing 50+ team members and fraud analysts.  After 1.5 years, she transitioned to the business services division and also Managed Retail Sales projects in Colorado, California, Texas, Florida and Toronto Canada.  When the IT division was formed in 2010, she transitioned again into IT Recruiting and found her true passion.  She feels very fortunate to have worked in all the different divisions within IntelliSource.  Each opportunity presented her with a new challenge and a new opportunity to grow professionally and personally. Her goals for 2012 are to help grow the IT division by finding new business within her existing accounts and continuing to support existing clients with exceptional service.  Outside of work, Alexa enjoys spending every free moment outside…..walking in the park, snowboarding, hiking, backpacking or just sitting on her balcony and reading.  Alexa feels very lucky to be a part of a large, very close family in the Midwest (5 brothers & sisters, 10 nieces and nephews and just recently a great niece) and loves visiting them every chance she gets. Alexa is a true professional and is appreciated within the company for always driving results and maintaining her positive character throughout any project assigned.  Thanks for your 5 years of service Alexa!!

Shawn Moffatt / IT Business Development
2 years of service with IntelliSource

Shawn Moffatt celebrates 2 years of service with IntelliSource.  He is an innovative and disciplined professional with over 15 years of sales, sales management and leadership experience. Shawn has a proven ability to provide results and excellent record of success through strong communication, decision making, negotiations, and organizational skills. He believes in honesty and integrity throughout the recruiting process and truly enjoys his career with IntelliSource.  Shawn’s IT knowledge is exceptional and his humble character inspires loyal relationships. Within his first year with the company, Shawn earned the IntelliSource Rookie of the Year Award for 2011 and has continued to serve as an instrumental key contributor to expanding the footprint of IntelliSource business.  Not only is Shawn a true DRIVER of business growth and success, he also reminds us each day that work is FUN and to enjoyable engage in the objectives the IT department sets.  Our clients appreciate Shawn per his work ethic creates innovative solutions and he brings a spirit of contribution to others.  Outside of work, Shawn enjoys time with his two children attending their sports events and doing anything outside including going to the lake, hiking, and camping.  He is also an avid square dancer and competes nationally.

Colorado, Ohio, California, India, Massachusetts, Nevada and Canada and Oklahoma have one thing in common…………… an INTELLISOURCE PRESENCE

We are excited that IntelliSource employs associates from each of these locations.  We are open to hiring associates across geographic locations based on their unique skills and talents.  Each individual contributes to the whole of IntelliSource, regardless of location and for that, we as a company benefit from great teams.  As IntelliSource grew, it was a new challenge to align and adjust learning to work together even when we were not sharing the same office space.  Our associates stay in touch and work together to exceed IntelliSource goals and as a company, we benefit from the increased work day coverage (different time-zones).  This strategy allows us to be open longer than a traditional 8 hour office.  This additional company coverage keeps us competitive in our industry and helps when it comes to delegating company resources, software needs, and tools.  Another benefit, although IntelliSource cannot always “see” the work that is being done from our remote associates, they are confident work is being done per the results speak for themselves.  Not only do our associates appreciate the opportunity to work from home (gas savings, helping the environment, more time to work vs sitting in traffic, etc), people still ask us, “How do you know work is getting done if you can’t see the people doing it?”  We respond that we do not confuse activity for results in our workplace.  In other words, our remote teams produce because their work has to speak for itself.  The benefits remote workers sometimes have is their ability to focus on the work per limited distractions which can contribute to higher work output.  Our success with remote teams has been a great growing opportunity for IntelliSource.

Ready to Engage?

How does your company define and measure telecommuting performance?

What does it take to attract top talent?

Networking is a key business skill and one that IntelliSource values.  Getting to know talent in the field to identify possible resources before we need them reminds us of the old quote, “The time to fix the roof is not when it’s raining.” At IntelliSource, we seek to identify and meet professionals who get excited about the work they do.  Once we have viable contacts identified and an opportunity becomes available, we like to start off by sharing information about our company culture and the “stories” behind the clients we represent.  Most potential employees are not as interested in WHAT we offer but rather, WHY we do what we do.  Our candidates appreciate that IntelliSource outlines why teaming with our clients can make a difference.  It’s the little things that matter during our interview process such as an office tour, meeting the team early in the process and sharing how each career opportunity we present can benefit the potential employee.  When it comes to the IntelliSource recruiting and interview process, we help applicants through their decision process and offer support as these career changes are being evaluated.

Retaining Talent

You can tell the health of an organization by whether it can recruit the best and brightest given the competition. At IntelliSource, we understand that in an ever more changing and complex business culture, the ability to attract, hire and retain top talent is more important than ever. IntelliSource often asks the question, “Why do people want to work here?” Recognizing that money usually isn’t a good enough reason for associates to stay for the long term.  Making sure our teams get excited about working with us and learning new skills as they go is paramount.  Establishing clear expectations of what each associate can learn from the company and what you expect from them helps cultivate a WIN-WIN culture inside the organization.

Ready to Engage?

What strategizes does your company utilize to attract and retain top talent?

Decide what you want.

Decide what you are willing to exchange for it.

Establish your priorities.

Go to work.
-H.L. Hunt

Setting Clear Objectives:

IntelliSource recommends starting each day with a clear list of set objectives you want to reach by close of business.  This priorities list should have clear direction.  We suggest activities that are prioritized by NEED TO DO, SHOULD DO, and NICE TO DO categories for example.  Each morning, write down goals for the day and each category this task belongs to.  Next, ask yourself, which 3 objectives are the top priority and make sure those get done first.  Setting priorities is one key to getting organized and making the most of your time at work.   Refer to your priorities list throughout your day, put it on your desk to serve as a reminder to stay on track.

Simplify

If you find yourself writing down more than 3 top priorities each day in the NEED TO DO section of your priorities list, regroup and reevaluate. Once you have completed your NEED TO DO goals, move to the next category on your list.  Goals are important and human nature means that we instinctively act on tasks that are urgent each day which will drive you to focus on the priorities you have set.  An organized day helps keep your “tasks on task” and helps you work smarter not harder for optimal results in the workplace.  Setting priorities involves achieving a balance between accomplishing daily tasks and working towards reaching long-term goals. Find a system that works for you.

Ready to Engage?

What method do you use for prioritizing at work?

The Cost of Employee Turnover:

Employee turnover is one of the largest costs companies face each year.  However, it is also often one of the least tracked.  How serious does your company take the “Exit Interview” currently?  Companies routinely record and report costs such as wages and benefits, Workman’s Compensation Insurance, materials, training budgets, and office space yet most companies do not have a strong understanding of the costs associated with employee turnover.  If they did, more organizations would create programs or processes to learn from viable mistakes separating true areas of opportunity based on the feedback provided.  Employee turnover costs are higher than you may think.  Some of the affected areas include lost productivity & sales, new hire training & recruitment time, and lost expertise, etc.  Employee ideas, suggestions, and small changes that can create a culture where employees want to continue to work for the same company are programs designed to not view the Exit Interview as routine but as an exploratory evaluation of where to realign going forward.

Your #1 Asset – Your Staff

At IntelliSource, we believe our associates and employees are our #1 asset and treat them in a way that cultivates open communication where we remind out staff to have fun along the way.  Gauging employee feedback and determining realignments where needed is a routine at our company.  Hosting multiple team activities and keeping the staff “in the know” with regard to where the company stands in the big picture helps our associates “buy in” to the initiatives and goals we have set for 2012.  Our associates serve as an ambassador to the company and therefore, their opinion counts.   At IntelliSource, we evaluate employee turnover and foster an open culture that drives improvements.

Ready to Engage?

What do you believe companies can do to encourage employees to stay?

Ryan Thune: Financial Analyst

Ryan Thune has partnered to provide services to IntelliSource for the last 11 years.  He is an amazing wealth of knowledge and brings to our client sites a spirit of positive energy and enthusiasm for the work he provides.  In February 2001, he joined Intellisource as a contractor at one of our telecommunication clients.  His work was utilized as the benchmark for expanding QA documentation to enhance the division.  He performed on the floor training for new hires within his first year and quickly grew his reputation as a true professional eager to assist the clients and mentor junior team members.  In December 2003, Ryan was promoted to the Research & Compliance department where he wrote numerous training guides for the team and continued to train

new analysts who joined the department.  In November 2008, Ryan continued his upward climb professionally and was again promoted to Supervisor.  His contributions included reducing department errors by more than 85% and the implementation of a policy that prevented untracked work so that the company could better manage their productivity and quality measurements.  In June 2009, Ryan accepted a promotion to Unit Manager where he learned new processes and assisted in the development of a new Database to streamline operations.  In March 2010, Ryan transitioned to Unit Manager of Research & Compliance where he improved performance metrics for 5 quarters in a row.  These new responsibilities also included his development and delivery of training and testing materials that supported core competency measures.  Outside of work, Ryan enjoys his family including wife of 8 years and two daughters aged 2 and 6.

On February 20^th Ryan transitioned from on-site at a large client site to the IntelliSource Back Office Operations (Boo) team.  He joined IntelliSource as a Financial Analyst.  Ryan is getting his grounding by working with payroll, invoicing, HR and finance functions within the organization.  He is excited to gain an understanding of how internal software and databases work which will allow him to decipher the best way to extract  and compile data so that it can be organized and interpreted in a meaningful way.  Ryan will be working extensively to develop reporting for internal and external customers.  We are excited to have Ryan as part of this new team!  Outside of work, Ryan has a passion for reading and debating philosophy and online video games.  In the year ahead, Ryan hopes to continue his career growth with IntelliSource.  He is very excited for the future and we are happy to have him on the team.

Lela Peters: Accounting Professional

Lela Peters: Accounting Specialist

Celebrates 2 years with IntelliSource

Lela was hired at IntelliSource to help with the Accounts Payable division in our Back Office Operations (BOO group).  Since her hire, she has earned additional responsibilities with regard to payroll, assistance at additional company sites, and has contributed to collections and unemployment tasks as assigned.

Lela is a welcome contributor and has built a solid reputation for finishing projects and lending a helping hand when needed.  She enjoys being an integral part of IntelliSource growth and her specific objectives help keep the company running smoothly.  Lela is willing to use her financial skills in any area needed which is most appreciated!  She is a team player who works well under pressure while remembering to have fun along the way.  Her positive attitude make her a welcome team member who can always be counted on to drive results. Lela’s professionalism and attention to detail help streamline business and if you have a financial question, she is one of our best GO-TO contacts.  Outside of work, Lela enjoys attending concerns, movies and sharing time with family and friends.  She looks ahead to the new year with enthusiasm as the company grows and expands their footprint nationwide.

Congratulations for your 2 year anniversary with IntelliSource.  Looking forward to 2012 as our best year ever!