Customer Contact & Technical Support.

Strategic & collaborative partnerships providing people (SMEs across appropriate disciplines), process, best practice applications, systems and mindshare, proven methodology for implementation, expansion and management of key processes. Includes Telequalification; Help Desk; Live Chat; Fraud Monitoring, Collections, QA and more.


IntelliSource Outsourcing

Our proprietary model allows our customers to focus on their core competencies and reduce long term operating costs. We eliminate the need to recruit, screen, hire, train and manage staff for non core functions with our turnkey outsourcing solutions.

Further, we provide our clients a strategic partnership, aligned efforts, subject matter experts, proven processes and systems all focused on driving results to ensure successful execution of your company’s business strategy.

We also offer world-class reporting to better manage your business. Our success has allowed our customers to meet and exceed their KPIs (Key Performance Indicators), customer satisfaction scores and save millions in the process.


IntelliSource Project Management

IntelliSource PM partners with key management within your organization leveraging our people, process and technology enabling your team to tackle, large complex, multi-dimensional initiatives. Outsourced project management support and staffing engagements typically involve parallel projects running concurrently that ultimately impact and change your company’s organizational structure, scope and capabilities.


IntelliSource Information Technology

We design scalable, customer specific solutions including full functional outsourcing from tier one support to help desk. Core areas of expertise include:

  • IT Executive Search
  • Enterprise Solutions (ERP)
  • Desktop/Tier Support Outsourcing
  • System Administration
  • Database Management and Data Warehouse
  • Software Architecture and Web Development (MySQL, Unix, Linux, etc.)
  • Telephony
  • IT Security Outsourcing

IntelliSource Human Resources/Staff Augmentation

From the first confidential call, through the post placement follow-up, you’ll notice the difference. And your company will too.

IntelliSource HR partners with key personnel within your company enabling you to tackle large, complex, multi-dimensional initiatives. Outsourced project management support and staffing engagements typically involve parallel projects running concurrently that ultimately impact and change your company’s organizational structure, scope and capabilities.


IntelliSource Outsourced Vendor Management & On-Site Support

 The IntelliSource VM offering includes many key benefits:

  • Streamlined requisition approval workflow
  • Reduced time-to-fill cycle times
  • Bill rate standardization/management
  • Optimization of supplier base
  • Consolidated invoicing
  • Improved security and asset management
  • Availability of vendor performance metrics
  • Visibility and cost control over maverick spend
  • Typically, a 10-20% reduction in contingent labor spend