Have you ever had a boss who did not listen to you? Listening is the key to not only connecting with your people but also allows you to gain insights into the way they think and allows for brand new ideas to be presented.
It can be difficult to know what does it take to improve your relationships and connect with others without recognizing first that people are emotional first and rational second. But this is just one piece of the emotional puzzle that you can use to help connect and build relationships with others.
Managing your emotions can help you immensely to make decisions that are lead by reason rather than emotions. Your cognitive roadmaps were built through your experiences, but are they serving you to a benefit or detriment.