The 2022 W2 hotline is up and running!  The hotline can be reached at 720-784-6581.

FAQ’s

We are happy to answer any questions that come up regarding a W2 however we thought we would include answers to a few of the most frequently asked questions so that you may answer the questions if they arise and you would like to do so.

When were the IntelliSource W2’s mailed?  They were placed in the mail on January 20, 2023.

How long will it take to get my W2?  It could take a few weeks for it to arrive.  In the mean time, feel free to verify the address we have on file is correct and if you haven’t received it in a couple of weeks, feel free to reach out to us.

What is the best way to reach out with questions, address updates, replacement documents, etc? Please email w2request@intellisource.com (preferred and the quickest response) or call 720-784-6581 to leave a message with your full name, details about your request, last four numbers of your social and your birthday (month, day, year).   We will be checking that voicemail on a regular basis. If you are relaying a message from an employee please email w2request@intellisource.com.

How do I get a replacement W2?  We have two options for sending out replacement W2’s – you would email or call at the contact options listed above. For both replacement options, we will need to verify the employee’s last 4 of their SSN as well as their DOB.

• Option 1 is emailing a PDF copy
• Option 2 is mailing out a paper copy to their updated address.

Can I print my W2 from PSO?  No.  This is not an option currently available by IntelliSource.

Can I use my final check for my taxes? Why don’t my final YTD totals match my W2?  No.  This is not advised, our system does not update YTD amounts until after payroll is posted so the YTD amounts are always going to be one pay period behind.

Are my benefit deductions included in my Federal Gross total? No.  They are reported separately in box 14 on the W2 as they are not taxable income.

Not enough tax was withheld/how do I know what to claim? We cannot advise you on this subject but you can use irs.gov for guidance.  Once you are ready to make changes, you would complete a W4 which we enter into the system.  You can change your withholding instructions at any time through the year.